This position provides basic technical on-site and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services provided by the IT department. Reporting directly to the director of network engineering, this position serves as the first point of contact trouble shooting, technology training, and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve.
- Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time
- Problem recognition, research, isolation, resolution and follow up for all computers and software
- Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time
- Asset management – responsible for tracking desktop hardware and software inventory in real-time
- On-site support – participate in end-user support and problem management for all areas of the IT infrastructure.
- Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades
- Other duties as assigned
Job Features
| Job Category | IT |